Refund policy
1. Return & Refund Policy
At Woman Matters, we want you to have a smooth and reliable shopping experience. Since our products are wellness and personal-use products, returns and refunds are subject to the conditions outlined below.
2. Return Eligibility
Due to the nature of our products, we generally do not accept returns or exchanges once an order has been delivered and opened.
A return may be considered if:
- You received the wrong product
- The product received is damaged or defective
- The product is missing from your order
- The package has been significantly damaged during transit
The issue must be reported within 48 hours of delivery.
3. Damaged or Defective Products
If your order arrives damaged, defective, or in an unacceptable condition, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging and shipping label
- An unboxing video, where available
Our team will review the information and determine the appropriate resolution.
Depending on the situation, we may offer a replacement, store credit, or refund.
4. Incorrect Product Received
If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.
After verification, we may arrange a replacement with the correct product or provide another appropriate resolution.
Please do not open or use the incorrect product while the issue is being reviewed.
5. Non-Returnable Products
For hygiene, safety, and product integrity reasons, opened or used wellness products cannot be returned.
The following are generally non-returnable:
- Opened products
- Used products
- Products with damaged or removed seals
- Products without their original packaging
- Products damaged after delivery due to improper storage or handling
- Products returned without prior approval
6. Order Cancellation
Orders may be cancelled only before they have been processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible.
To request a cancellation, contact us as soon as possible with your order number.
7. Refunds
If your refund request is approved, the refund will generally be processed through the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
Refunds will only be issued after the applicable request has been reviewed and approved.
8. Shipping Charges
Shipping charges, if applicable, may not be refundable unless the return or refund is due to an error on our part, such as an incorrect or damaged product being delivered.
9. Failed or Undelivered Orders
If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal of delivery, or other circumstances attributable to the customer, additional shipping or re-delivery charges may apply.
If an order is returned to us, please contact our support team to discuss the available options.
10. How to Request a Return or Refund
To request a return, replacement, or refund, contact us with:
- Order number
- Name used for the order
- Registered email address or phone number
- Reason for the request
- Relevant photographs or videos, where applicable
Email: Woman.matters1@gmail.com
Our team will review your request and respond with the next steps.
11. Refund Processing
Once a refund has been approved, the applicable amount will be initiated to the original payment method.
Processing times may vary depending on the payment provider and bank. Woman Matters is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.
12. Policy Changes
Woman Matters reserves the right to update or modify this Return & Refund Policy at any time.
Any changes will be published on this page, and the updated policy will apply from the date it is posted.
13. Contact Us
For questions regarding returns, replacements, cancellations, or refunds, please contact us:
Business Name: Woman Matters
Email: Woman.matters1@gmail.com